Owen Sound
1855 17th St E, Owen Sound, ON N4K 0G6
Collingwood
330 First Street, Suite 1B
Collingwood, ON L9Y 1B4
705-888-7003
Billing
At Grey-Bruce Plumbing we take water treatment in your home and business very seriously, not only for health reasons, but the proper water treatment systems can also extend the life of your plumbing fixtures significantly, and make every day tasks much more enjoyable.
We will service most major makes and models of water treatment systems, and we have built strong relationships with some of the most reputable manufacturers – the ones that truly stand behind their products – with some of the best warranties and products in the country.
When you receive your invoice there may be several different charges depending on what kind of service we provide for you. Here are some of the common invoice items explained
Standard Service Call Fee
For each service call there is an initial service call fee. This fee includes the first 1/2 an hour of on-site time. An hourly rate applies after that fee, and it is billed in 1/2 hour increments. Materials are not included in the hourly rate, they are billed if/when used.
Labour Charges
Our Plumbers/Technicians, Apprentices and helpers are billed at competitive hourly rates. This includes the time to get to your site and the time to get materials should something not stocked be required. Our Technicians are fully licensed, highly skilled professionals that have, at a minimum, completed a 9,000 hour apprenticeship through the Ministry of Colleges and Trades. Apprentices are registered with the Skilled Trades Ontario and are in the process of completing their 9,000 apprenticeship. They are knowledgeable skilled workers that work under the direction of a Journeyperson Plumber.
All of our employees are fully insured, covered by WSIB Insurance and have clear criminal background checks.
We want to be there for our customers and we offer 24 hour emergency service. Emergency labour rates are applied outside of the hours of Monday-Friday, 8am to 5pm.
- Evenings/Overnight and weekends the labour rate is 1.5 times the regular rate.
- Stat Holidays the labour rate is 2 times the regular rate.
- Emergency after-hours calls are subject to a 2 hour minimum charge.
When we come for emergency service, things to keep in mind:
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Our vans are well stocked with common plumbing parts, however, since there are so many brand specific parts on the market we may not always have the part we need on hand. And because the job is after hours, the repair part may not be available until the nearest business day.
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In some cases our technicians will do a temporary fix for a customer. Something to get them through the night or weekend. There may be a few reasons for this
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When special parts are not available till the following day/weekday
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When the repair work is quite involved and will require more than one technician
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When the customer would like to minimize the emergency time (double rate) on site and have us come back during regular hours.
We ask customers to please be 100% sure when scheduling an emergency call. Due to high cost of sending out our technicians after hours we must charge the minimum charge once our staff is dispatched. Overall, our goal is to diagnose and repair the issue in the most time and cost effective way.
We will come to your location and test your water so that we can recommend the best solution for your specific water and your desired results.
Hours
Mon-Fri: 8-4 PM
Sat-Sun: Closed
After Hours Emergency Service Available
General Inquiries: service@greybruceplumbing.ca
Finances: finance@greybruceplumbing.ca
Toll-free
855-376-PIPE (7473)